Zimbabwe

Over view

In cooperation with the Ministry of Health and Child Welfare (MoHCW), Riders has been working in Zimbabwe since 1993. Today, we enable a variety of health partners to deliver health care services throughout the country. We have been training and mobilising environmental health technicians (EHTs) on motorcycles so that they can reach communities with outreach health care. Additionally, in 2010, Riders also introduced our Sample Transport (ST) programme into Zimbabwe – a model that is specifically designed to improve the reliability and reduce the delay in monitoring and diagnosing diseases like HIV and tuberculosis. Riders has expanded the ST system to now serve 14 districts.

Riders also operates the International Academy of Vehicle Management (IAVM), based just outside Harare, which offers training in vehicle management and maintenance. The IAVM has trained over 2,000 participants since 2002.

INNOVATIVE VEHICLE MANAGEMENT PRINCIPLES

Built on over 30 years of experience in managing vehicles in Africa, we have developed vehicle management solutions founded on three core principles, integral to all that we do:

Preventive maintenance: Riders’ preventive maintenance system will replace parts on vehicles at regular intervals to avoid breakdowns. Our system keeps fleets running, in better condition, for the duration of their intended mechanical lifetime. As well as having workshops across our programmes, we operate an outreach maintenance system where our technicians bring our services to where the partner is working. They travel to a convenient location to conduct regular maintenance on the motorcycles and vehicles, saving time and money.

Training of vehicle users: As important as the maintenance itself, training is critical in keeping vehicle users safe and optimising the life of the vehicle. We will train vehicle users in defensive driving and basic maintenance checks every year. Planning and budgeting: Our unique pricing models enable our partners to manage and budget for on-going running costs. We can offer additional advice and support for setting appropriate budgets for the delivery of sustainable health programmes. We can also advise on the selection of appropriate vehicles for the environment and for our partners’ programmes, our technical team are on-hand to help.

OUR SERVICES

Riders offers our partners customised transport solutions including the following.

Planning and budgeting assistance for managed transport systems

Vehicle selection and procurement

Training of vehicle users in basic & advanced riding/driving & basic maintenance

Routing and scheduling for vehicles to maximise efficiency

Outreach maintenance, sending our technicians to service vehicles where they are based

Preventive maintenance to replace parts before they break down

Reliable supply of genuine replacement parts

Fuel management

Insurance coverage through third parties

THE RESULTS

Managing 1,300 vehicles across seven African countries, Riders produces results for partners including:

Increased vehicle longevity • Reduced vehicle downtime due to outreach and preventive maintenance Reliable supply chain of high-quality replacement parts Safer riders and drivers and fewer accidents Long-term cost savings Reduced time spent on vehicle management issues as a result of outsourcing Predictable budgeting and no unexpected repair costs Regular reporting on vehicle usage Improved health outcomes as a result of reliable transport systems

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