Zambia

Over view

Riders is built on skills transfer within Africa. We train nationals of the countries in which we work through mentorship and supervision using among other concepts, the communities of practice, apprenticeships and shadowing. This is to enable the transfer of core skills and embedding of a maintenance culture to build local capacity.Riders programmes now employ about 900 men and women across all programs, from apprentices to highly experienced programme leaders

Depending with the nature of the partnerships and the operations engagements in the country programs, our programmes are led by nationals of the countries concerned

Recently, this principle has been naturally extended to incorporate an international, pan-African component. Our senior policy-making body is our management council, which consists of the leadership of each of the programmes. Our guiding principles are: a collaborative approach, an enterprising approach and the use of practical, appropriate, cost-effective solutions. We are innovative but no longer experimental. Our systems work, all the time.

INNOVATIVE VEHICLE MANAGEMENT PRINCIPLES

Built on over 30 years of experience in managing vehicles in Africa, we have developed vehicle management solutions founded on three core principles, integral to all that we do:

Preventive maintenance: Riders’ preventive maintenance system will replace parts on vehicles at regular intervals to avoid breakdowns. Our system keeps fleets running, in better condition, for the duration of their intended mechanical lifetime. As well as having workshops across our programmes, we operate an outreach maintenance system where our technicians bring our services to where the partner is working. They travel to a convenient location to conduct regular maintenance on the motorcycles and vehicles, saving time and money.

Training of vehicle users: As important as the maintenance itself, training is critical in keeping vehicle users safe and optimising the life of the vehicle. We will train vehicle users in defensive driving and basic maintenance checks every year. Planning and budgeting: Our unique pricing models enable our partners to manage and budget for on-going running costs. We can offer additional advice and support for setting appropriate budgets for the delivery of sustainable health programmes. We can also advise on the selection of appropriate vehicles for the environment and for our partners’ programmes, our technical team are on-hand to help.

OUR SERVICES

Riders offers our partners customised transport solutions including the following.

Planning and budgeting assistance for managed transport systems

Vehicle selection and procurement

Training of vehicle users in basic & advanced riding/driving & basic maintenance

Routing and scheduling for vehicles to maximise efficiency

Outreach maintenance, sending our technicians to service vehicles where they are based

Preventive maintenance to replace parts before they break down

Reliable supply of genuine replacement parts

Fuel management

Insurance coverage through third parties

THE RESULTS

Managing 1,300 vehicles across seven African countries, Riders produces results for partners including:

Increased vehicle longevity • Reduced vehicle downtime due to outreach and preventive maintenance Reliable supply chain of high-quality replacement parts Safer riders and drivers and fewer accidents Long-term cost savings Reduced time spent on vehicle management issues as a result of outsourcing Predictable budgeting and no unexpected repair costs Regular reporting on vehicle usage Improved health outcomes as a result of reliable transport systems

5/5