Kenya


Overview

In 2002, Riders began a consultancy-based partnership with African Infectious Diseases Village Clinics (AIDVC), an NGO based in south-east Kenya that provides health care services to the Maasai and other transient communities. We assessed AIDVC’s transport needs, assisted with the procurement of appropriate vehicles, trained their technician and supported the set-up of their workshop.

Since then, Riders’ presence in Kenya has increased significantly. Riders Kenya was registered as an NGO in December 2009 and now employs ten full-time members of staff. We have a strategically-based office and workshop in Kisumu, located near our partners in the western part of Kenya. Riders Kenya currently manages over 65 motorcycles and motor vehicles for 10 NGOs, including KEMRI/RCTP-FACES and Lwala Community Alliance (LCA). In 2011, Riders also opened its second vehicle management and rider/driver training school in Kisumu, the International Academy of Vehicle Management. Riders and drivers learn defensive driving and basic preventive maintenance skills to help minimise the risk of accidents and to keep them safe on the roads.

Innovative vehicle management principles

Built on over 20 years of experience in managing vehicles in Africa, we have developed vehicle management solutions founded on three core principles, integral to all that we do:

• Preventive maintenance: Riders’ preventive maintenance system will replace parts on vehicles at regular intervals to avoid breakdowns. Our system keeps fleets running, in better condition, for the duration of their intended mechanical lifetime. As well as having workshops across our programmes, we operate an outreach maintenance system where our technicians bring our services to where the partner is working. They travel to a convenient location to conduct regularmaintenance on the motorcycles and vehicles, saving time and money.

• Training of vehicle users: As important as the maintenance itself, training is critical in keeping vehicle users safe and optimising the life of the vehicle. We willtrain vehicle users in defensive driving and basic maintenance checks every year. Planning and budgeting: Our unique pricing models enable our partners to manage and budget for on-going running costs. We can offer additional advice and support for setting appropriate budgets for the delivery of sustainable health programmes. We can also advise on the selection of appropriate vehicles for the environment and for our partners’ programmes, our technical team are on-hand to help.

Services offered

Riders offers our partners customised transport solutions including the following:

♦ Planning and budgeting assistance for managed transport systems

♦ Vehicle selection and procurement

♦ Training of vehicle users in basic and advanced riding/driving and basic maintenance

♦ Routing and scheduling for vehicles to maximise efficiency

♦ Outreach maintenance, sending our technicians to service vehicles where they are based

♦ Preventive maintenance to replace parts before they break down

♦ Reliable supply of genuine replacement parts

♦ Fuel management

♦ Insurance coverage through third parties

♦ Monitoring and evaluation of programmes

♦ Supply chain distribution and health courier services

The results

Managing 1,300 vehicles across seven African countries, Riders produces results for partners including:

• Increased vehicle longevity • Reduced vehicle downtime due to outreach and preventive maintenance • Reliable supply chain of high-quality replacement parts • Safer riders and drivers and fewer accidents • Long-term cost savings • Reduced time spent on vehicle management issues as a result of outsourcing • Predictable budgeting and no unexpected repair costs • Regular reporting on vehicle usage • Improved health outcomes as a result of reliable transport systems

Partners

• Asumbi Mission Hospital • Bungoma Home Based Care and Support programme (Bungoma HBC) • Busia Family Life Education Programme • Family AIDS Care and Education Services (FACES) • International Medical Corps • Lwala Community Alliance • Nyabondo Mission Hospital • Support Activities In Poverty Eradication and Health (SAIPEH) • Vumilia