how we work

Riders’ system is unique; we are able to manage and maintain transport systems used in health care delivery from end to end – from the upfront planning and budgeting down to the retirement/replacement of the vehicle. Riders can do this as we have human and intellectual capital of over 30 years’ experience of Riders work in Africa using innovative thinking for the sole purpose of managing vehicle fleets and transport used in health systems – with a special focus on the ‘last mile’.We have the experience of engaging in true public-private partnerships with governments who see the benefit in outsourcing non-core services. We have experience in working with US government agencies given the success of our operation in Liberia for the eradication of Ebola. Our main partners are ministries of health (MoHs), UN agencies, US government agencies, and other health-focused non-governmental organisations (NGOs).

We establish new Riders programs in new countries. We build sustained transport systems with local ownership. We train nationals of the countries in which we work to be transport managers, transport administrators, workshop managers, vehicle/motorcycle technicians, safe drivers, safe riders, reliable and efficient specimen transport couriers through mentorship and supervision. This is to enable the transfer of core skills and embedding the culture of maintenance to build local capacity. We also share our expertise through engaging on various consultancy services, where we transfer our tried and tested Riders operations systems and processes, this is meant to ensure healthcare reaches everyone everywhere even in places where we do not have offices. This ranges from auditing transport systems and policies to training managers, technicians and riders on our experience in management of transport.

Depending with the nature of the partnerships and the operations engagements in the country programs, our programmes are led by nationals of the countries concerned, subject to have acquired the prerequisite skills. Recently, this principle has been naturally extended to incorporate an international, pan-African component

Our guiding principles are: a collaborative approach, an enterprising approach and the use of practical, appropriate, cost-effective solutions. We are innovative, continuously learning and continuously improving. Our systems work, all the time.